Funeral Services Guide, funeralservicesguide.com and funeralservicesguide.co.uk are trading names of Funeral Services Guide Ltd.

Funeral Services Guide is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Funeral Services Guide website and governs data collection and usage. By using the Funeral Services Guide website, you consent to the data practices described in this statement.

Collection of your personal information

Funeral Services Guide collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Funeral Services Guide also collects anonymous demographic information, which is not unique to you, such as your postcode, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Funeral Services Guide. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Funeral Services Guide for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Funeral Services Guide website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Funeral Services Guide public message boards, this information may be collected and used by others. Note: Funeral Services Guide does not read any of your private online communications. Funeral Services Guide encourages you to review the privacy statements of websites you choose to link to from Funeral Services Guide so that you can understand how those websites collect, use and share your information. Funeral Services Guide is not responsible for the privacy statements or other content on websites outside of the Funeral Services Guide and Funeral Services Guide family of websites.

Use of your personal information

Funeral Services Guide collects and uses your personal information to operate the Funeral Services Guide website and deliver the services you have requested. Funeral Services Guide also uses your personally identifiable information to inform you of other products or services available from Funeral Services Guide and its affiliates. Funeral Services Guide may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Funeral Services Guide does not sell, rent or lease its customer lists to third parties. Funeral Services Guide may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Funeral Services Guide may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Funeral Services Guide, and they are required to maintain the confidentiality of your information.

Funeral Services Guide does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Funeral Services Guide keeps track of the websites and pages our customers visit within Funeral Services Guide, in order to determine what Funeral Services Guide services are the most popular. This data is used to deliver customised content and advertising within Funeral Services Guide to customers whose behaviour indicates that they are interested in a particular subject area.

Funeral Services Guide websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Funeral Services Guide or the site; (b) protect and defend the rights or property of Funeral Services Guide; and, (c) act under exigent circumstances to protect the personal safety of users of Funeral Services Guide, or the public.

Use of cookies

The Funeral Services Guide website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise Funeral Services Guide pages, or register with Funeral Services Guide site or services, a cookie helps Funeral Services Guide to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Funeral Services Guide website, the information you previously provided can be retrieved, so you can easily use the Funeral Services Guide features that you customised.

We use 'Google Analytics' to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google's ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behaviour on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Funeral Services Guide services or websites you visit.

Please visit the following website for further information: www.aboutcookies.org

Security of your personal information

Funeral Services Guide secures your personal information from unauthorised access, use or disclosure. Funeral Services Guide secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this statement

Funeral Services Guide will occasionally update this Statement of Privacy to reflect company and customer feedback. Funeral Services Guide encourages you to periodically review this Statement to be informed of how Funeral Services Guide is protecting your information.

Getting in touch

Funeral Services Guide welcomes your comments regarding this Statement of Privacy. If you believe that Funeral Services Guide has not adhered to this Statement, please contact Funeral Services Guide via our Contact Us page. We will use commercially reasonable efforts to promptly determine and remedy the problem.